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Clearly RUSH
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Frequently Asked Questions

Answers about Direct delivery, Priority delivery, RUSH Credits, tracking, proof of delivery, and business accounts.

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Additional details

Frequently Asked Questions 🚚 How fast is delivery? We offer: Direct (fastest) Priority (time-based delivery) Delivery times vary depending on distance and service type. 💳 When do I pay? You pay at checkout unless your account has special billing terms. 📦 What happens if my delivery is late? If eligible, you may receive RUSH Credits under our Reliability Promise. 🎯 What are RUSH Credits? RUSH Credits are: service credits (not cash) used for future deliveries issued for delays or service issues 💰 Do credits expire? Yes, credits may have an expiry date (shown in your account). 🔁 Can I transfer credits? No. Credits are: non-transferable non-refundable 📍 Can I track my delivery? Yes. You can track your delivery in real time from your dashboard. ✍️ What is proof of delivery? We may collect: signature delivery photo ❌ Can I cancel an order? Yes: before dispatch → full refund after dispatch → may not be refundable 📞 How do I contact support? 📧 support@[yourdomain].com

RUSH Credits have no cash value and cannot be redeemed for money.

Services

Clearly RUSH offers two premium services: Direct Delivery and Priority Delivery.

Direct Delivery is a dedicated point-to-point courier service for deliveries that need focused handling from pickup to drop-off.

Priority Delivery is fast, scheduled delivery for businesses that need reliable service windows with professional dispatch support.

If timing is critical and the delivery should move directly from pickup to drop-off, choose Direct. If the delivery is important but can move within a service window, choose Priority.

Booking & Tracking

Use Book Delivery to start an order. You can book Direct or Priority delivery online.

Yes. Deliveries can be tracked through the tracking tools provided during the delivery lifecycle.

Yes. Business accounts can save addresses to speed up repeat bookings.

RUSH Credits & Reliability Promise

RUSH Credits are service credits issued under our Reliability Promise. They may be applied toward future Clearly RUSH deliveries when eligible. RUSH Credits are service credits only. They are not refundable or transferable.
RUSH Credits have no cash value and cannot be redeemed for money.

When a delivery commitment is missed due to our fault, eligible customers may receive approved RUSH Credits toward future Clearly RUSH deliveries.
RUSH Credits have no cash value and cannot be redeemed for money.

RUSH Credits have no cash value and cannot be redeemed for money.

Approved RUSH Credits may be applied at checkout toward future Clearly RUSH deliveries when eligible. RUSH Credits are service credits only. They are not refundable or transferable.
RUSH Credits have no cash value and cannot be redeemed for money.

Proof of Delivery

Clearly RUSH collects proof of delivery suitable for business records and accountability.

Yes. Business accounts can review delivery history for auditing and operations.

Payments & Business Accounts

Payment methods depend on your business account configuration and available checkout options.

Yes. Clearly RUSH supports invoice-ready business accounts for qualifying customers.

Cancellations & Support

If you need to cancel, contact support as soon as possible so we can help based on the order status.

Use the Contact page to reach our team during business hours.

Still have questions?

Contact us and we’ll help you choose Direct or Priority delivery.

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